Cancellation / Rescheduling Policy

1. Appointment Cancellations

1.1 Notice Requirements

• 24 hours or more notice: No cancellation fee will be charged
• Less than 24 hours notice: A cancellation fee of £25 may apply
• Same-day cancellations: Full service fee may be charged at our discretion

1.2 How to Cancel

To cancel your appointment, please contact us immediately by:

• Phone: 020 4620 2239
• Email: contact@caretechsupport.co.uk
• Text message: 07491504204

Please provide your name, appointment date and time when cancelling.

2. Appointment Rescheduling

2.1 Rescheduling Your Appointment

• We understand that circumstances change and are happy to reschedule when possible
• Please provide at least 4 hours notice when requesting to reschedule
• We will do our best to accommodate your preferred new date and time
• Rescheduled appointments are subject to our availability

2.2 Rescheduling Fees

• More than 24 hours notice: No rescheduling fee
• 4-24 hours notice: No fee for first reschedule; £15 fee for subsequent reschedules
• Less than 4 hours notice: £25 rescheduling fee may apply

3. Emergency Situations

We understand that genuine emergencies occur. In cases of:

• Medical emergencies
• Family emergencies
• Severe weather conditions
• Other unforeseen circumstances beyond your control

No cancellation or rescheduling fees will be charged. Please inform us as soon as reasonably possible.

4. CareTech Support Cancellations

4.1 Our Cancellations

If we need to cancel or reschedule your appointment:

• We will provide at least 2 hours notice where possible
• No fees will be charged to you
• We will work with you to find a suitable alternative time
• Priority will be given to rescheduling your appointment

4.2 Weather and Travel Conditions

For your safety and ours, we may need to cancel appointments due to:

• Severe weather conditions
• Travel disruptions
• Health and safety concerns

No fees will apply in these circumstances.

5. No-Show Policy

5.1 Customer No-Shows

If you are not available at the scheduled appointment time and we have not received prior notice:

• We will attempt to contact you by phone
• We will wait up to 15 minutes at your location
• After 15 minutes, the appointment will be considered a no-show
• The full service fee may be charged

5.2 Repeat No-Shows

Customers with multiple no-show appointments may be required to:

• Provide payment in advance for future bookings
• Pay a booking deposit for scheduled appointments

6. Payment for Cancelled Services

6.1 Payment Methods

Cancellation and rescheduling fees may be charged via:

• Cash on your next appointment
• Bank transfer
• Other payment methods as agreed

6.2 Outstanding Fees

Any outstanding cancellation or rescheduling fees must be settled before booking future appointments.

7. Contact Information

For all cancellations, rescheduling, or questions about this policy:

• Phone: 020 4620 2239
• Email: contact@caretechsupport.co.uk
• Text: 07491504204

8. Policy Updates

This policy may be updated from time to time. Current versions are available on our website at caretechsupport.co.uk or by request.